Frequently Asked Questions

 

About JP.MODE

 

What is JP.MODE?

JP.MODE is a premium Japanese lifestyle brand. We personally select beautiful, functional, and design-forward products from Japan and deliver them to customers worldwide. We are not a souvenir shop, an anime store, or a craft marketplace. We curate a considered edit of modern Japanese lifestyle objects.

 

Where are your products selected?

Every product in our collection is personally sourced and selected in Tokyo. We look for beauty, function, and the quiet elegance that defines modern Japanese design.

 

Who is JP.MODE for?

JP.MODE is for design lovers, young professionals, travellers, and anyone who appreciates the quiet excellence of Japanese aesthetics. If you believe everyday life deserves to be beautiful, JP.MODE is for you.

 

Orders & Shipping

 

Where do you ship?

We ship worldwide. Our primary markets are France and Europe, with global delivery available to most countries.

 

How long does delivery take?

Delivery times vary by destination. European orders typically arrive within 7–14 business days. We will always provide a tracking number once your order has been dispatched.

 

How can I track my order?

Once your order is shipped, you will receive a confirmation email with your tracking information. You can also log into your account to check your order status.

 

Returns & Exchanges

 

What is your return policy?

We want you to love what you receive. If you are not satisfied with your order, please contact us within 14 days of delivery and we will do our best to find a solution.

 

How do I contact you?

You can reach us via our Contact page. We aim to respond within 48 hours.

 

Products

 

Are your products authentic Japanese products?

Yes. Every product we sell is sourced directly from Japan. We do not sell replicas, mass-produced tourist goods, or items that do not meet our quality standards.

 

Do you restock sold-out items?

We curate a limited, considered selection. Some items are one-of-a-kind or limited run. Subscribe to our newsletter to be notified of new arrivals and restocks.